GHOST eSIM Refund & Cancellation Policy

1. Overview

This policy applies to all Ghost eSIM monthly subscription plans purchased by consumers in the United States. It sets out when and how you can cancel, what refunds you are entitled to, and how to request one.

• Our subscription provides you with a Universal eSIM and a monthly data plan for use across 200+ countries. Because your eSIM is provisioned digitally the moment you subscribe and data access begins immediately, our refund terms reflect that the service is partly consumed from day one.
• Our commitment: We will always treat you fairly. If something goes wrong on our end, we will make it right. If you cancel, we will refund you for what you have not used. No lengthy disputes, no runaround.

2. Cancelling Your Subscription

You can cancel your Ghost eSIM subscription at any time, for any reason. There are no cancellation fees and no notice period required.

• Log in to your Ghost eSIM account and go to Account > Subscription > Cancel plan. Cancellation takes effect immediately in one step.
• Alternatively, email us at support@getghost.boo and we will cancel on your behalf within one business day.

Once cancelled, your eSIM will remain active until the end of your current billing period. After that, your data plan will expire and the eSIM profile will be deactivated. You will not be charged again. Renewal reminder: We send you an email reminder 5 days before each monthly renewal. If you do not wish to renew, cancel before that date and you will not be charged for the next month.

3. Refund for the Current Billing Month

When you cancel mid-cycle, we will refund you a prorated amount for the unused days remaining in your current billing period. The refund is calculated based on the number of full days remaining at the time of cancellation, divided by the total days in the billing period, applied to your monthly plan price.

• Refunds are calculated at the time your cancellation is processed and applied to your original payment method via Stripe.
• Early cancellation - within 48 hours of billing: If you cancel within 48 hours of a renewal charge and have consumed less than 10% of your monthly data allowance, you are eligible for a full refund of that month's charge rather than a prorated amount. To claim this, contact us at support@getghost.boo within the 48-hour window.

4. Prior Billing Months

We do not issue refunds for billing months that have already ended. Once a billing period has closed, the data allowance for that period was available to you in full, regardless of how much you used. Exception to this rule: If you were charged for a renewal without receiving our required advance notice, or if you believe a charge was made without your consent, please contact us immediately. We will investigate and, where appropriate, refund the charge in full. See Section 5 for details.

5. Exceptions and Special Circumstances

We will issue a refund outside of the standard policy in the following situations.

• Unauthorised or disputed renewal: If you were charged for a subscription renewal that you did not consent to, or if you did not receive our pre-renewal notification and were therefore unaware the charge was coming, contact us within 14 days of the charge. We will refund the full renewal amount without requiring you to go through a chargeback process.
• Service failure on our end: If your eSIM failed to activate correctly through no fault of your device, or if Ghost eSIM experienced a platform outage that prevented you from using your data plan for a material portion of your billing period, you are entitled to a credit or prorated refund for the affected period. Contact us with the details and we will resolve it promptly.
• Incompatible device: If you purchased a subscription and subsequently discovered that your device is not eSIM-compatible, and you contact us before activating the eSIM profile, we will issue a full refund. Once an eSIM profile has been installed and activated on a device, we are unable to offer a refund on compatibility grounds.
• Price increase: If Ghost eSIM raises the price of your subscription plan, we will notify you at least 14 days in advance. If you do not wish to continue at the new price, you may cancel before the new price takes effect and receive a prorated refund of any amount already charged at the new rate.

6. How to Request a Refund

1. Email support@getghost.boo with your account email address, the date of the charge in question, and a brief description of why you are requesting a refund.
2. We will acknowledge your request within one business day.
3. Standard prorated refunds are processed within 2 business days of acknowledgement. Refunds under the exceptions in Section 5 may require brief investigation and are resolved within 5 business days.
4. You will receive an email confirmation when your refund has been issued.

Please do not initiate a chargeback before contacting us. We resolve refund requests quickly, and a chargeback creates additional complexity for both parties. If you have already filed a chargeback, email us anyway and we will work with you directly to resolve it.

7. When Will My Refund Arrive?

Once we have issued your refund through Stripe, the timeline depends on your bank or card issuer. Credit and debit cards - typically 5 to 10 business days to appear on your statement. Some card issuers process refunds faster, sometimes within 1 to 3 business days. You will receive an email from Ghost eSIM confirming the refund has been issued. The charge may show as pending on your card before it is fully reversed. If your refund has not appeared within 10 business days of our confirmation email, contact your card issuer first. If the issue is unresolved, email us at support@getghost.boo and we will follow up with Stripe directly.

8. Questions or Concerns

If anything in this policy is unclear, or if your situation is not covered above, please reach out. We will get back to you promptly. Contact our support team: Email: support@getghost.boo. We typically respond within one business day. For urgent matters, please flag it in your subject line.